Booking conditions

Terms & Conditions

Sealand Villas (which is a trading name of Sealand Villas Group Ltd, with ABTA Nos. W5607/J5919) act as booking agents on behalf of all the villas and apartments featured within the Sealand Villas brochure and on the web site www.sealandvillas.com. Sealand Villas act as the agent for all of our suppliers, accommodation and transport. In order to provide an adequate service, our villa suppliers are required to keep up to date with the following terms and conditions.

Please read them carefully.

They apply to all bookings made with Sealand Villas Group Ltd and to all members of your party.

 

1. Your Holiday Contract

When you make a booking and pay your initial deposit, you are guaranteeing that you have the authority to accept, and are accepting, on behalf of all of your party, these terms and conditions. A contract will exist as soon as we issue our confirmation invoice, which will indicate, if we are acting as a retail agent and the name of our principal/supplier.

Any person staying at the accommodation, whose details are not advised to us prior to departure, will have no contract with the company.

If you have any special requests, you must advise us at the time of booking. We will endeavour to pass any reasonable requests onto the relevant supplier, but we regret that we cannot guarantee any requests and failure to meet any special requests will not be a breach of contract on our part.

The contract between us is governed by English Law and by the jurisdiction of the English Courts.

 

2. Your General & Financial Protection

Sealand Villas Group Ltd is a member of ABTA with membership numbers W5607 and J5919.

We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct, and ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute, visit www.abta.com. Further contact details - ABTA, 30 Park Street, London SE1 9EQ. Telephone number: 0203 117 0500 or www.abta.com.

 

3. Your Holiday Price

We reserve the right to alter the prices shown in our brochure and/or on our website. You will be advised of the current price before your booking is confirmed.

If you are booking more than 10 weeks prior to departure, you will be required to pay a deposit only at the time of booking. Details as follows:

Deposit

Villas:

A 25% deposit of the total property rental will be required. All deposits are non-refundable.

Deposit Payments

An additional 2.5% will be levied on all credit card payments.

Confirmation and balance

A full confirmation invoice will be issued on receipt of your deposit payment. Your balance is due 10 weeks prior to your departure date and if this is not paid in time, we reserve the right to cancel your booking and retain your deposit.

As above, an additional 2.5% will be levied on all credit card payments.

A zero confirmation invoice will be issued on receipt of your balance payment. Please note that full payment is required on all bookings made within 10 weeks of departure.

Note – if you are booking via a travel agent, all monies you pay to the travel agent are held by her/him on our behalf at all times.

Please check our Booking & Holiday Information pages for further information on travel documentation, passports and visas.

 

4. Price Guarantee

The price of your villa accommodation/car hire/transfers was calculated using exchange rates quoted in the Barclays bank FX daily Market Report prevision of the 30 September 2016 for the 1Q 2016: Euros.

The prices featured in this brochure were accurate at the time of going to press in October 2016, however, we reserve the right to change any prices without prior notification. The most up to date prices will always be on the Sealand Villas website.

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services, and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

5. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must come in writing and from the lead name on the booking or from your travel agent.

You will be asked to pay an administration charge of £15 per booking (note: this will increase to £50 where the change is within 4 weeks of departure) and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date and you should therefore contact us as soon as possible. If you reduce your holiday duration or any part of it, this will be treated as a cancellation of your accommodation and you will have to rebook your holiday with the relevant cancellation charges. If you wish to change your holiday within 10 weeks of your departure date, this will be treated as a cancellation of the original booking and you will have to pay the relevant cancellation charges.

 

6. If You Cancel Your Holiday

You may cancel your arrangements at any time, but the cancellation must come in writing and from the lead name on the booking, or from your travel agent, and will only be effective on the date the written notification is received at our office. Since we incur costs in cancelling your arrangements and, these increase as the departure date becomes closer, you will have to pay the applicable cancellation charges as set out in the table below. The percentages shown are of the total holiday cost excluding any amendment charges. Amendment charges are non-refundable in the event of cancellation.

 

Amount of notice given for

cancellation or change

If you cancel your holiday

you're charged:

70+ days

Loss of deposit

70-29 days

60%

28-22 days

75%

21-15 days

85%

14 days or less

100%

 

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

 

7. If We Change Your Holiday

It is unlikely that we will make any changes but we do plan the arrangements many months in advance and we reserve the right to make changes at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. No compensation is payable for minor changes.

Major changes include a change of resort or a reduction in the standard of your accommodation and you will have the choice of accepting the change of arrangements, accepting an offer of alternative accommodation from us if available (receiving a refund in respect of any price difference) or cancelling your accommodation and receiving a full refund of all monies paid. Any car hire or extras will be refunded according to the relevant supplier's terms and conditions.

In all cases, except where the change is due to force majeure (reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics or any other circumstances amounting to/or deemed as force majeure) we will pay compensation as set out in the table below.

 

Amount of notice given for

cancellation or change

If we change your holiday

you receive:

70+ days

Nil

70-29 days

£10

28-22 days

£15

21-15 days

£25

14 days or less

£30

 

8. If We Cancel Your Holiday

We reserve the right in any circumstances to cancel your holiday. If we do have to cancel your holiday due to circumstances beyond our control, we will endeavour to offer you alternative accommodation of a similar or higher standard, subject to availability. If the alternatives offered are not acceptable, you will be asked to confirm this in writing and we will refund the cost of the accommodation in full. Any car hire or extras will be refunded according to the relevant supplier's terms and conditions.

We will not cancel your holiday within 10 weeks of your departure date, except for non-payment of your final balance or force majeure (see clause 7). If we have to cancel your holiday please see the table below.

 

Amount of notice given for

cancellation or change

If we cancel your holiday

you receive:

70+ days

Nil

70-29 days

100% of holiday cost + £10

28-22 days

 100% of holiday cost + £15   

21-15 days

100% of holiday cost + £25

14 days or less

100% of holiday cost + £30

 

9. If You Have A Complaint

In the unlikely event that you have a problem, a complaint about the property, facility or services provided whilst you are on holiday, please inform our local resort office or representative immediately who will endeavour to put things right. They are there to help you and may well be able to solve the problem on the spot. Only those complaints made during your stay in the property will be accepted.

In case of technical problems we will send our technicians or any other person authorized to fix the problem. Please note that having a helpline for emergencies does not mean that we have a maintenance service 24 hours a day. Those problems considered not to be emergencies will be resolved as soon as possible.

Should the problem be unresolved and you wish to take the matter further upon your return, detail your complaint in writing to us within 28 days, with a copy of your complaint (made in resort), to our Customer Service Department in the UK (address below). We will not accept any complaints or any responsibility after this date has passed nor will we consider any complaint that has not been reported to our representative at the resort.

 

Customer Services Department

Sealand Villas, 6 The Courtyard, Pondtail Farm, Knepp Castle Estate, West Grinstead, West Sussex, RH13 8LN

 

10. What Happens To Complaints

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to ABTA’s approved Alternative Dispute Resolution (ADR) scheme, available through www.abta.com.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs.

 

11. Our Liability to You

The descriptions and information of the properties that appear on our website have been written personally by our team who have visited the villas. However, changes may occur without us knowing and we will make every effort to advise you, or your travel agent, about the changes as soon as we are aware of them.

In some areas, there may be interruptions to water or electricity supplies and we cannot be held responsible as these are beyond our control.

We assure you as an agent for the relevant taxi and car hire companies, that all services are supplied as described in this brochure and/or on the website, but our liability will be limited, as in this case we act as intermediary.

For services that are external services (ex. flights, insurance, etc.), we are not liable for contractual claims.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

 

12. Personal Injury Unconnected With Your Booked Arrangements.

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity, which does not form part of your arrangements with us, we shall at our discretion, offer advice, guidance and assistance.

 

13. Termination / Indemnity

You must accept responsibility for the proper conduct of you and all members of your party on holiday.

In cases of serious misconduct, we reserve the right to terminate your holiday (this includes threatening behaviour, physical and verbal abuse to our staff). If we do so, we shall have no further responsibility or liability to you or your party.

If you or any member of your party willfully, recklessly or negligently causes any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage you or your party have inflicted on a property can result in local authorities called to intervene.

 

14. Insurance

It is compulsory and a condition of booking that you, and your party, have adequate travel insurance for the duration of your holiday. If you decide not to use our recommended insurance company (see the Insurance page at www.sealandvillas.com) you must arrange your own cover to the same or higher standard and let us know the name of your alternative insurer.

We do not accept any responsibility if you do not have a full comprehensive insurance cover and still travel on your holiday.

 

15. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

 

16. Building Works

From time to time, building work and its associated noise is unavoidable in a resort. We do not control such work and we do not always receive advance notice of when it will begin.

We will notify you, or your travel agent, as soon as possible if we think that building work will affect your holiday. If we consider the work will have a significant effect on your holiday, you will be entitled to exercise the options outlined in the section headed "If we change your holiday" although compensation will not be payable unless the work is being carried out by or on behalf of one of our own suppliers.

We also cannot be held responsible for any building works that may commence during your stay. If works are affecting your holiday please report this to our Resort team immediately. Obviously this is beyond our control, and the control of our suppliers, but we will make every effort to get the work stopped if at all possible. If this is not possible, we will offer you other accommodation, of the same or higher standard, subject to availability.

 

17. Damages, Breakages or Additional Cleaning

All bookings carry a breakage charge of an additional £20. This is to cover minor items such as glasses and crockery etc. All other breakages must be reported to our local representative immediately and these must be paid for before departure. We reserve the right to claim for any serious damage or breakages not reported and found after your departure.

In addition to the above, all bookings are subject to a further £200 deposit, in respect of any/all extra cleaning required at the property on departure. This will be taken on a credit or debit card, cheque or bank transfer at the time of your balance payment and will be refunded (with 14 days of return) accordingly.

 

18. Data Protection Statement

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. It will not be used or passed on for marketing purposes without your consent to any third parties.

 

19. In General

Correction of errors, including typographical and calculation errors are accepted. All information in our brochure is correct at the time of going to print.

 

Brochure printed October 2016.